IMPORTANT: Please check the size chart below carefully before choosing your size, there may be a 2-3 cm error in measurement! (1 inch = 2.54 cm). Most items are recommended to order at least one size up than your cat’s regular size.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers a great value plus the best online service. We look forward to continue growing in order to meet your needs, delivering a service beyond all expectations anywhere on earth.
We are wholesalers/distributors, therefore, we can proudly offer some of the lowest prices online with FREE worldwide shipping included.
All our packages ship from our warehouses in USA, Asia or Europe, depending on the ordered product(s) and your location. Items sent from our USA warehouse will be shipped by USPS. Packages shipped from our Europe & Asia warehouses will ship via EMS, ePacket, First-Class Package International or Registered Airmail depending on the weight, size of the product(s) and your location.
Yes. We provide free shipping to over 200 countries around the world. However, there are a few countries we are unable to ship to. If you happen to be located in one of these countries, we will let you know.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages will be shipped to you and you may have to pay local custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
Yes, you will receive an email once your order ships including your tracking information. If you haven’t received your tracking info within 5 working days after placing your order, please contact us.
For some shipping companies, it takes up to 2-5 business days for the tracking information to be updated on their system. If you received your tracking number more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Don't worry though, you will get all products within the estimated delivery time and you won't get any sort of extra shipping charges for this. All items on our store ship for FREE no matter how many you order.
If you have any further questions or inquiries, please contact us, we will do our best to help you out.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message via the Contact Us page
If you are approved for a refund, it will be immediately processed and a credit will automatically be applied to your credit card or original method of payment (PayPal, for instance), within 14 days.
